Shipping policy

Terms of delivery

Delivery is made against payment via Paypal, cash on delivery or one of the payment methods offered via Shopify Payments. The latter include in particular:

  • Credit cards: Visa, Mastercard, Maestro, American Express.
  • Klarna: Sofortüberweisung, Sofort bezahlen, invoice*.
  • Accelerated Checkouts: Google Pay, Apple Pay, Shop Pay.
  • Others: eps transfer, Ideal, Bancontact

For more information on Shopify Payments, visit:
https://help.shopify.com/de/manual/payments/shopify-payments

Paypal account: info@fitmart.de (log in to PayPal.com and follow the instructions for Paypal payment). Reason for payment: Order number

* Purchase on account via Klarna: In cooperation with Shopify and Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer purchase on account as a payment option to our customers. When buying on account with Klarna, the customer always gets the goods first, and he always has a payment period of 14 days. The payment is made directly to Klarna AB (publ) (www.klarna.de). The customer receives all payment data directly from Klarna by e-mail. Note that purchase on account is only available for consumers in Germany. The complete terms and conditions for purchase on account for deliveries to Germany can be found here. If you have any further questions, please contact Klarna customer service.

Freight and delivery costs

Delivery costs Free delivery from
Germany and Austria 4,90 € 75 €
Switzerland 9,90 € 150 €
All other countries of delivery1 4,90 € 75 €

1 Delivery countries other than Germany, Austria and Switzerland are: France, Netherlands, Sweden and Luxembourg

Note for possible returns (applies to domestic and foreign countries, does not restrict your right of withdrawal):
Please do not return the goods to us freight collect. Please contact us before returning the goods, we will immediately tell you the appropriate return procedure. Please contact us for detailed arrangements by e-mail: help@esn.com.

Shipping times

Orders (on weekdays) until 1 pm (cash on delivery, PayPal, credit card, Sofortüberweisung, Klarna) are usually shipped on the same business day. Note: In case of an increased order situation, the delivery time can be approx. 5 to 8 working days.

After shipping, we send an automatic email with the shipping confirmation and the corresponding link of the DHL shipment tracking.
DHL needs approx. 2-4 working days for delivery within Germany, for deliveries to Austria and Switzerland approx. 3-5 working days.