Shipping policy

Terms of delivery

Delivery will take place after payment via Paypal, money order (prepayment by bank transfer or Paypal), cash on delivery or one of the payment methods offered via Shopify Payments. The latter particularly include:

  • Credit cards: Visa, Mastercard, Maestro, American Express
  • Klarna: Sofort, Pay Now, Pay Later*
  • Accelerated Checkouts: Google Pay, Apple Pay, Shop Pay
  • Other: eps, Ideal, Bancontact

Additional information about Shopify Payments can be found at:
https://help.shopify.com/en/manual/payments/shopify-payments

Paypal account: info@fitmart.de (login to PayPal.de and follow the instructions for Paypal payments)

* Orders via Klarna Pay Later: In cooperation with Shopify and Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the purchase invoice as a payment option. With a Klarna purchase invoice you always receive the goods first and you always have a payment period of 14 days. Payment is made directly to Klarna AB (publ) (www.klarna.de). You obtain all payment data directly from Klarna by e-mail. Please note that the payment by purchase invoice is available only to consumers in Germany. The full Terms and Conditions for purchase invoice for shipments within Germany can be found here. For further questions please feel free to contact the Klarna customer service.

Freight and delivery costs

Shipping costs Free Shipping starting at
Germany € 4.90 € 75
France € 4.90 € 75
Austria € 7.90 € 120
Alle other shipping countries1 € 9.90 € 150

1Shipping countries except Germany, France and Austria: Belgium, Bulgaria, Denmark, Estonia, Finland, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco , Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Vatican City , United Kingdom, Cyprus

For cash on delivery add € 3.60, regardless of the order value.
Please note, the postal service charges an additional fee of € 2.00 for COD.
To shipments outside of Germany, additional costs could occur, e.g. import duties, which you would be resonsible for. These might include for example monetary transaction costs (such as remittance fees, exchange costs for foreign currencies) or for shipments outside of the European Union that might contain import levies or taxes (such as tariffs or an import VAT).

Note for possibly occurring returns (applies to domestic and foreign, does not limit your right of cancellation):
Please do not return the goods to us with postage due. Please contact us before returning, we will then immediately inform you of the corresponding return process. Please contact us by e-Mail for detailed arrangements: info@esn.com

Shipping Time

Orders placed during working days until 1:00 p.m. (Cash on delivery, PayPal, credit card, Sofortüberweisung, Klarna) usually go into shipping on the same day. Please note: In case of an increased number of orders, the delivery time may be about 3 to 6 working days.

As soon as the shipment is out we will send an automatic email with the shipping confirmation and a corresponding DHL order tracking link.
DHL usually requires 2-4 working days for shipments within Germany and 3-5 working days for shipments to Austria or Switzerland.