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Legal notice
Fitmart GmbH & Co. KG
Werner-von-Siemens-Straße 8
25337 Elmshorn
Represented by The Quality Group GmbH, Elmshorn (Local Court Pinneberg, HRB 15629 PI), represented by the managing directors Stefan Smalla, André Rose
0049 (0) 4121 830 3100
0049 (0) 4121 830 3109 (for consumers)
0049 (0) 4121 830 3107 (for dealers)
help@esn.com (for consumers)
retail@esn.com (for dealers)
Local court Pinneberg, HRA 6610 PI
DE281774068
The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr
You can find our email address in the imprint above.
We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Privacy Policy
The protection of your privacy when processing personal data is an important concern for us. For this reason, we only process personal data if this is useful and economically relevant for the use of our services. In any case, we comply with the provisions of the General Data Protection Regulation (DSGVO) and the Federal Data Protection Act (BDSG). In the following, you will find information about which data is processed in which form and by whom when you visit our store at www.esn.com.
Responsible is
Fitmart GmbH & Co. KG
Werner-von-Siemens-Straße 8
25337 Elmshorn
Phone: +49 (0)4121 830 31 00
E-mail: datenschutz@tqgg.de
The company data protection officer is
Nico Becker
Projekt 29 GmbH & Co. KG
Ostengasse 14
93047 Regensburg
E-mail: anfragen@projekt29.de
Phone: +49 (0)941 298 69 30
Personal data is data about your person by which you can be identified. This includes, for example, your name, address, e-mail address, location data, payment data and many other details. In principle, you do not have to disclose any personal data in order to visit our website. In some cases, however, we need them in order to be able to offer you the desired services on our website. If you use one of our services where this is required, we generally only collect the data that is necessary for this purpose, and even this is not done without your consent.
When you visit our website, our web servers store by default the IP of your Internet service provider, the website from which you visit us, the web pages you visit on our site and the date and duration of the visit. The processing of this information is mandatory for the technical transmission of the web pages, the comfortable use of our services and the secure server operation Our legitimate interest results from Art. 6 para. 1 lit. f) DS-GVO.
A direct conclusion to your identity is not possible on the basis of the information and will not be drawn by us. The information is stored and automatically deleted after the aforementioned purposes have been achieved. The standard periods for deletion are based on the criterion of necessity.
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
This data is not merged with other data sources. The processing is carried out in accordance with Art. 6 (1) lit. f DSGVO on the basis of our legitimate interest in improving the stability and functionality of our website.
For reasons of technical security, in particular to defend against attempted attacks on our web server, we store this data for a short period of time. It is not possible for us to draw conclusions about individual persons on the basis of this data. After seven days at the latest, the data is anonymized by shortening the IP address at domain level, so that it is no longer possible to establish a link to the individual user. The data is also processed in anonymized form for statistical purposes; it is not compared with other data or passed on to third parties, even in excerpts.
When you visit our website, we may store information on your computer in the form of cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a string of characters by which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This enables the visited Internet pages and servers to distinguish the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified via the unique cookie ID. An overview of the cookies we use can be found here.
Through the use of session cookies, the responsible party can provide the users of this website with a user-friendly service that would not be possible without the cookie setting. Without consent, we only use technically necessary cookies on the legal basis of legitimate interest pursuant to Art. 6 (1) lit. f DSGVO.
We only use personal cookies to improve our website or for marketing/advertising purposes with your consent. On your first visit, you can voluntarily agree to tracking or analysis via the cookie banner that appears. If necessary, your data will be passed on to partners or third-party providers. Only if you explicitly agree to this, these cookies will be stored, the legal basis is then your consent according to Art. 6 para. 1 lit. a DSGVO. You can change your settings for the use of cookies here at any time.
Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that when you call up our website, no connection is yet established with the servers of the respective provider. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can, for example, click the Like or Share button.
Here you can manage, revoke or change your settings for the use of cookies:
Change Consent
We host our website with Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter "Shopify").
Shopify is a tool for creating and hosting e-commerce websites. When you visit our website, Shopify collects your IP address and information about the device and browser you are using. Shopify is also used to analyze visitor numbers, visitor sources, and customer behavior, as well as to compile user statistics. When you make a purchase on our website, Shopify also collects your name, email address, shipping and billing addresses, payment information, and other data related to the purchase (e.g., phone number, amount of sales made, and the like). For analytics, Shopify stores cookies in your browser.
For details, see Shopify's privacy policy:
https://www.shopify.de/legal/datenschutz.
The use of Shopify is based on Art. 6 para. 1 lit. f DSGVO. We have a legitimate interest in the most reliable presentation of our website. Insofar as a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO and §25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) as defined by the TTDSG. The consent can be revoked at any time.
We have concluded a contract on order processing (AV) pursuant to Art. 28 DSGVO with the above-mentioned provider. This is a contract required by data protection law, which ensures that this provider only processes the personal data of our website visitors in accordance with our instructions and in compliance with the DSGVO.
When a user calls up our website, the chatbot moin.ai starts automatically. The provider of this service is knowhere GmbH, Fleethaus, Steinhöft 9, 20459 Hamburg. The chatbot supports fast communication with website visitors and customers. It thus serves our legitimate interest pursuant to Art. 6 (1) lit. f DSGVO in a quick and uncomplicated processing of customer concerns.
All data and communication content is only stored in encrypted form on servers in Germany. This also applies to data transmission, which is only carried out via SSL encryption. The chatbot records all data anonymously, except for the information that the user voluntarily sends to the chatbot.
To ensure that a user who has already started a conversation with the chatbot is recognized again after a break, an anonymous identifier is stored with the user when a conversation is started. This ensures that the user dialog can continue over multiple website visits without loss of context. This identifier is stored until it is manually deleted. This deletion can be performed at any time at the customer's request.
When a chat message is forwarded to our customer support, a personal data record is collected in which the e-mail address, name and a subscription, customer, order or invoice number of the user are requested. Only after consent according to Art. 6 para. 1 lit. a DSGVO of the user is this created.
On this website, we also use the reCAPTCHA function of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (hereinafter referred to as "Google"). This function is primarily used to distinguish whether an input is made by a natural person or is abused by machine and automated processing. The service includes the sending of the IP address and, if applicable, further data required by Google for the reCAPTCHA service to Google and is carried out in accordance with Art. 6 (1) lit. a DSGVO on the basis of your consent, provided you have given us this via the Consent banner. Since data protection is very important to us and we want to keep the intrusion as low as possible for you, we do not use the service of Google permanently, but only in certain situations. In the course of using Google reCAPTCHA, personal data may also be transmitted to the servers of Google LLC. in the USA.
In the event that personal data is transferred to Google LLC., which is based in the USA, Google LLC. has certified itself for the us-European data protection agreement "Privacy Shield", which ensures compliance with the level of data protection applicable in the EU. A current certificate can be viewed here: https://www.privacyshield.gov/list.
Further information on Google reCAPTCHA as well as Google's privacy policy can be viewed at: https://www.google.com/intl/de/policies/privacy/.
We use components of the AWIN company on our website on the basis of your express consent pursuant to Art. 6 (1) lit. a DSGVO. The operating company of AWIN is AWIN AG, Eichhornstraße 3, 10785 Berlin, Germany.
AWIN is a German affiliate network and serves as an interface between merchants and affiliates. Affiliate marketing is an Internet-based form of distribution that enables commercial operators of websites, known as merchants or advertisers, to display advertisements, which are usually remunerated via click or sale commissions, on third-party websites, i.e. on the websites of distribution partners, also known as affiliates or publishers. The merchant provides an advertising medium via the affiliate network, i.e. an advertising banner or other suitable means of Internet advertising, which is subsequently integrated by an affiliate on its own Internet pages or advertised via other channels, such as keyword advertising or e-mail marketing.
AWIN sets a cookie on the information technology system of the data subject. What cookies are has already been explained above. The tracking cookie from AWIN does not store any personal data. Only the identification number of the affiliate, i.e. the partner referring the potential customer, as well as the order number of the visitor of a website and the clicked advertising material are stored. The purpose of storing this data is the processing of commission payments between a merchant and the affiliate, which are processed via the affiliate network, i.e. AWIN. The data subject can prevent the setting of cookies by our website, as already described above, at any time by means of an appropriate setting of the Internet browser used and thus permanently object to the setting of cookies. Such a setting of the Internet browser used would also prevent AWIN from setting a cookie on the information technology system of the data subject. In addition, cookies already set by AWIN can be deleted at any time via an internet browser or other software programs.
The applicable data protection provisions of AWIN can be found at https://www.awin.com/de/rechtliches/privacy-policy.
This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables the website operator to analyze the behavior of website visitors. In doing so, the website operator receives various usage data, such as page views, dwell time, operating systems used and the origin of the user. This data is summarized in a user ID and assigned to the respective end device of the website visitor.
Furthermore, Google Analytics allows us to record your mouse and scroll movements and clicks, among other things. Furthermore, Google Analytics uses various modeling approaches to supplement the collected data sets and uses machine learning technologies in the data analysis.
Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is usually transferred to a Google server in the USA and stored there. The use of this service is based on your consent according to Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TTDSG. The consent can be revoked at any time.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.
You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de. For more information on how Google Analytics handles user data, please see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.
We use Google signals. When you visit our website, Google Analytics collects, among other things, your location, search history and YouTube history, as well as demographic data (visitor data). This data can be used for personalized advertising with the help of Google signals. If you have a Google account, Google Signal's visitor data is linked to your Google account and used for personalized advertising messages. The data is also used to compile anonymized statistics on the user behavior of our users.
This website uses the "E-Commerce Measurement" function of Google Analytics. With the help of E-CommerceMeasurement, the website operator can analyze the purchasing behavior of website visitors in order to improve its online marketing campaigns. This involves recording information such as orders placed, average order values, shipping costs and the time from viewing to purchasing a product. This data can be summarized by Google under a transaction ID, which is assigned to the respective user or their device.
The website operator uses Google Optimize. Google Optimize is an optimization program of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Optimize analyzes the use of different variants of the website so that we are able to adjust the user experience according to the behavior of the website users. Google Optimize is a tool embedded in Google Analytics and uses cookies.
The IP address received in this way is anonymized immediately after processing. In exceptional cases, the full IP address is transmitted to a Google server in the USA and encrypted there. The transmitted IP address is not merged with other data from Google.
You can prevent the storage of cookies by setting your browser accordingly.
However, we would like to point out that in this case not all functions of our website can be used to their full extent.
The use of this service is based on your consent according to Art. 6 para. 1 lit. a DSGVO and §25 para. 1 TTDSG. The consent can be revoked at any time.
The website operator uses Google Ads. Google Ads is an online advertising program of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Ads enables us to play advertisements in the Google search engine or on third-party websites when the user enters certain search terms on Google (keyword targeting). Furthermore, targeted advertisements can be played on the basis of user data available at Google (e.g. location data and interests) (target group targeting). As the website operator, we can evaluate this data quantitatively by analyzing, for example, which search terms led to the display of our advertisements and how many ads resulted in corresponding clicks.
The use of this service is based on your consent according to Art. 6 para. 1 lit. a DSGVO and §25 para. 1 TTDSG. The consent can be revoked at any time. Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:
https://policies.google.com/privacy/frameworks and
https://privacy.google.com/businesses/controllerterms/mccs/.
This website uses Google Conversion Tracking. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
With the help of Google conversion tracking, Google and we can recognize whether the user has performed certain actions. For example, we can evaluate which buttons on our website were clicked how often and which products were viewed or purchased particularly frequently. This information is used to create conversion statistics. We learn the total number of users who clicked on our ads and what actions they took. We do not receive any information with which we can personally identify the user. Google itself uses cookies or comparable recognition technologies for identification.
The use of this service is based on your consent according to Art. 6 para. 1 lit. a DSGVO and §25 para. 1 TTDSG. The consent can be revoked at any time.
You can find more information about Google conversion tracking in Google's privacy policy: https://policies.google.com/privacy?hl=de.
This website uses the functions of Google Analytics Remarketing. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Remarketing analyzes your user behavior on our website (e.g. clicking on certain products) in order to classify you in certain advertising target groups and subsequently play suitable advertising messages to you when you visit other online offers (remarketing or retargeting).
Furthermore, the advertising target groups created with Google Remarketing can be linked with Google's cross-device functions. In this way, interest-based, personalized advertising messages that have been adapted to you depending on your previous usage and surfing behavior on one end device (e.g. cell phone) can also be displayed on another of your end devices (e.g. tablet or PC).
If you have a Google account, you can object to personalized advertising at the following link:
https://www.google.com/settings/ads/onweb/.
The use of this service is based on your consent according to Art. 6 para. 1 lit. a DSGVO and §25 para. 1 TTDSG. The consent can be revoked at any time.
Further information and the data protection provisions can be found in Google's privacy policy at:
https://policies.google.com/technologies/ads?hl=de.
For target group formation, we use, among other things, the customer matching of Google Remarketing. Here, we transfer certain customer data (e.g. e-mail addresses) from our customer lists to Google. If the customers in question are Google users and logged into their Google account, they are shown matching advertising messages within the Google network (e.g. on YouTube, Gmail or in the search engine).
We use the technologies described below from Microsoft Ireland Operations Ltd, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland ("Microsoft"). The data processing is carried out on the basis of an agreement between jointly responsible parties pursuant to Art. 26 DSGVO. The information automatically collected by Microsoft technologies about your use of our website is usually transferred to a server of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA and stored there.
For the USA, there is no adequacy decision of the European Commission. Our cooperation is based on standard data protection clauses of the European Commission.
For further information on data processing by Microsoft, please refer to Microsoft's privacy policy:
https://privacy.microsoft.com/de-de/privacystatement.
For advertising purposes in the Bing, Yahoo and MSN search results and on third-party websites, the so-called Microsoft Advertising Remarketing Cookie is set when you visit our website, which automatically enables interest-based advertising by collecting and processing data (IP address, time of visit, device and browser information, and information about your use of our website) and by means of a pseudonymous CookieID and based on the pages you visit.
For website analytics and event tracking, we use Microsoft Advertising Universal Event Tracking (UET) to measure your subsequent usage patterns when you have arrived at our website through a Microsoft Advertising ad and create usage profiles using pseudonyms. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information, and information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) may be collected, from which usage profiles are created using pseudonyms.
If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a DSGVO and §25 para. 1 TTDSG, insofar as the consent includes the storage of cookies or access to information in the user's terminal device (e.g. device fingerprinting) as defined by the TTDSG. The consent can be revoked at any time.
This website uses the visitor action pixel from Facebook for conversion measurement. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, according to Facebook, the data collected is also transferred to the USA and other third countries. This allows the behavior of page visitors to be tracked after they have been redirected to the provider's website by clicking on a Facebook ad. This allows the effectiveness of the Facebook ads to be evaluated for statistical and market research purposes and future advertising measures to be optimized.
The collected data is anonymous for us as the operator of this website, we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook Data Use Policy. This allows Facebook to enable the placement of advertisements on Facebook pages as well as outside of Facebook. This use of the data cannot be influenced by us as the site operator.
The use of this service is based on your consent according to Art. 6 para. 1 lit. a DSGVO and §25 para. 1 TTDSG. The consent can be revoked at any time.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:
https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.
Insofar as personal data is collected on our website with the help of the tool described here and forwarded to Facebook, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 DSGVO). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Facebook. The processing by Facebook that takes place after the onward transfer is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in a joint processing agreement. The text of the agreement can be found at:
https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing the privacy information when using the Facebook tool and for the privacy-secure implementation of the tool on our website. Facebook is responsible for the data security of Facebook products. You can assert data subject rights (e.g., requests for information) regarding data processed by Facebook directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook. You can find further information on protecting your privacy in Facebook's data protection notices:
https://de-de.facebook.com/about/privacy/.
You can also deactivate the "Custom Audiences" remarketing function in the Ad Settings section at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you must be logged in to Facebook.
We use Facebook Custom Audiences. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.
When you visit or use our websites and apps, take advantage of our free or paid offers, transmit data to us or interact with our company's Facebook content, we collect your personal data in the process. If you give us permission to use Facebook Custom Audiences, we will transmit this data to Facebook, which can use it to play out advertising that is suitable for you. Furthermore, target groups can be defined with your data (Lookalike Audiences).
Facebook processes this data as our processor. Details can be found in the Facebook user agreement:
https://www.facebook.com/legal/terms/customaudience.
The use of this service is based on your consent in accordance with Art. 6 (1) a DSGVO and §25 (1) TTDSG. The consent can be revoked at any time.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here:
https://www.facebook.com/legal/terms/customaudience and https://www.facebook.com/legal/terms/dataprocessing.
We use the TikTok Pixel on our website. The TikTok Pixel is a TikTok Advertiser Tool from the two providers:
The TikTok Pixel is a JavaScript code snippet that allows us to understand and track visitors' activity on our website. For this purpose, the Tiktok Pixel collects and processes information about visitors to our website or the devices they use (so-called event data).
Event data collected through the TikTok Pixel is used for targeting our advertisements and improving ad delivery and personalized advertising. For this purpose, the event data collected on our website by means of the TikTok Pixel is transmitted to TikTok.
In part, this event data is information stored in the terminal device you are using. In addition, cookies are also used via the TikTok Pixel, via which information is stored on your end device used. Such storage of information by the TikTok Pixel or access to information already stored in your terminal device will only occur with your consent. The use of this service is based on your consent according to Art. 6 para. 1 lit. a DSGVO and §25 para. 1 TTDSG. The consent can be revoked at any time.
This collection and transmission of event data is carried out by us and TikTok as joint controllers according to Art. 26 DSGVO. We have entered into a processing agreement with TikTok as joint controllers, which sets out the distribution of data protection obligations between us and TikTok. In this agreement, we and TikTok have agreed, among other things,
You can access the agreement concluded between us and TikTok at https://ads.tiktok.com/i18n/official/article?aid=300871706948451871.
TikTok is the sole controller for the subsequent processing of the transmitted Event Data. For more information about how TikTok processes personal data, including the legal basis on which TikTok relies and how you can exercise your rights against TikTok, please see TikTok's Data Policy at https://www.tiktok.com/legal/privacy-policy?lang=de-DE.
When contacting us (e.g. via contact form, email, phone or via social media), the data sent by the requesting person will be processed to the extent necessary to respond to the contact requests and any requested actions and stored on our servers in the course of data backup. Your data will only be used by us to process your request. Your data will be treated strictly confidential. It will not be passed on to third parties.
Contact requests in the context of contractual or pre-contractual relationships are answered in order to fulfill our contractual obligations or to respond to (pre)contractual inquiries and otherwise on the basis of legitimate interests in responding to the inquiries.
Contractual partners can create an account within our online offer (e.g. customer or user account, "customer account" for short). If registration of a customer account is required, contractual partners will be informed of this as well as of the information required for registration. Customer accounts are not public and cannot be indexed by search engines. In the course of registration and subsequent logins and use of the customer account, we store the IP addresses of the customers together with the access times in order to be able to prove registration and prevent any misuse of the customer account.
If customers have terminated their customer account, the data relating to the customer account will be deleted, unless their retention is required for legal reasons. It is the responsibility of customers to back up their data when their customer account is terminated.
We process the data of our customers to enable them to select, purchase or order the selected products, goods and related services, as well as their payment and delivery or execution. If necessary for the execution of an order, we use service providers, in particular postal, forwarding and shipping companies, to carry out the delivery, or execution to our customers. For the processing of payment transactions, we use the services of banks and payment service providers. The required information is marked as such in the context of the order or comparable purchase process and includes the information needed for delivery, or provision and billing, as well as contact information to be able to contact you if necessary.
If you are already a customer with us and have to interrupt the process during a new order process or are unable to complete your purchase, we will remind you after a certain time by e-mail or SMS of the items you have placed in your shopping cart so that you do not have to put them together again ("Abandoned Cart") or send you a message with the items you have viewed ("Abandoned Browse"). We use cookies for this purpose. For more information on the use of cookies, see section 3.1.2 ("Cookies, tracking pixels and tools").
The legal basis for sending the notifications is § 7 para. 3 UWG. You can object to the sending of the notifications at any time, for example by contacting us via the corresponding link in the e-mail you receive.
Unless you have objected, we will use the e-mail address and cell phone number you provided when purchasing goods or services to send you electronic advertising for our own goods or services that are similar to those you have already purchased or used from us. For this purpose, we use your e-mail address, cell phone number, name and order history to send you information about products that may interest you based on your recent orders. The legal basis for data processing is Art. 6 (1) lit. F DSGVO and § 7 (3) UWG.
You can object to this processing in accordance with Art. 21 (2) DSGVO at any time, for example by contacting us via the corresponding link in the email you receive or by sending an email to help@esn.com.
On our website, we offer the possibility to register for our newsletter. After registration, we will inform you regularly by e-mail and SMS about news regarding our offers (e.g. promotions, new products, re-stocks and competitions).
Furthermore, after a certain period of time, you will be reminded by e-mail and SMS about the items you have put in your shopping cart and whose order you had to interrupt or whose purchase you could not complete.
A valid e-mail address or cell phone number is required to subscribe to the newsletter. To verify the e-mail address, you will first receive a registration e-mail, which you must confirm via the link. To verify the cell phone number, you will receive a registration SMS, which you must confirm via the link (double opt-in). If you subscribe to the newsletter on our website, we process personal data such as your email address and cell phone number based on your consent. The legal basis for the processing is based on rt. 6 para. 1 UAbs. 1 lit. a DSGVO.
You can unsubscribe from our newsletter at any time, for example by contacting us via the corresponding link in the email you receive or by sending an email to help@esn.com.
We use CleverReach to send customer information and newsletters. The provider is CleverReach GmbH & Co KG, Schafjückenweg 2, 26180 Rastede, Germany (hereinafter "CleverReach"). CleverReach is a service with which the newsletter dispatch can be organized and analyzed. The data you enter for the purpose of receiving newsletters (e.g. e-mail address) is stored on CleverReach's servers in Germany or Ireland.
In addition, we use Klaviyo for sending customer information and newsletters and integrate components for this on our website. The provider is Klaviyo, Inc, 125 Summer St Floor 6, Boston, MA 02111, United States (hereinafter "Klaviyo"). Klaviyo provides marketing automation software for marketing services and products, including SEO and content creation, lead management, newsletters, email and SMS marketing, and web analytics.
Klaviyo uses cookies and other browser technologies to evaluate user behavior and identify users. This information is used, among other things, to compile reports on website activity and to provide customers with personalized communications (e.g., reminders about uncompleted purchases, notices about products customers have viewed, etc.). In addition, Klaviyo is used to store and transmit data entered in forms using cookies, including your IP address. In this case, your data will be passed on to Klaviyo.
The data you enter for the purpose of receiving newsletters (e.g. e-mail address) is stored on Klaviyo's servers in the United States.
The data you provide for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted from the distribution list after you unsubscribe. Data that has been stored by us for other purposes remains unaffected by this.
CleverReach and Klaviyo
Our customer information and newsletters sent with CleverReach and Klaviyo allow us to analyze the behavior of recipients. We use these capabilities to improve your shopping experience by sending you customized advertising that is more useful and relevant to you.
CleverReach can be used to analyze, among other things, how many recipients have opened a message and how often which link was clicked. With the help of so-called conversion tracking, it can also be analyzed whether a predefined action (e.g. purchase of a product on this website) has taken place after clicking on a link. For more information on data analysis through CleverReach newsletters, please visit:
https://www.cleverreach.com/de/funktionen/reporting-und-tracking/.
When you open an e-mail sent with Klaviyo, a file contained in the e-mail (so-called web-beacon) connects to Klaviyo's servers in the USA. This makes it possible to determine whether a newsletter message has been opened and which links, if any, have been clicked on. In addition, technical information is recorded (e.g. time of retrieval, IP address, browser type and operating system). This information cannot be assigned to the respective newsletter recipient. It is used exclusively for the statistical analysis of newsletter campaigns. For more information on data analysis by Klaviyo, please visit: https://www.klaviyo.com/features/reporting. Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.klaviyo.com/legal/dpa
Data processing is based on your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.
If you do not want any analysis by CleverReach or Klaviyo, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in each newsletter message.
After you have unsubscribed from the newsletter distribution list, your e-mail address will be stored by us or the newsletter service provider in a blacklist, if necessary, to prevent future mailings. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 (1) f DSGVO). The storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest. For more details, please refer to the data protection provisions of CleverReach at: https://www.cleverreach.com/de/datenschutz/ and Klaviyo at https://www.klaviyo.com/legal/privacy-notice.
We have concluded a contract on order processing (AV) according to Art. 28 DSGVO with the above-mentioned provider. This is a contract required by data protection law, which ensures that the provider only processes the personal data of our website visitors in accordance with our instructions and in compliance with the DSGVO.
If you have ordered a product in our store, we will ask you by e-mail and SMS about your satisfaction with your order, unless you have previously objected to this. In order to send you this request, we use the email address and cell phone number you provide. We also process your name, IP address and the IP geolocation used, as well as information about your order. The customer satisfaction survey or the described data processing is based on the legal basis of § 7 para.3 UWG in conjunction with Art. 6 para. 1 lit. f) DSGVO. This processing serves the purpose of direct advertising.
For the evaluation of your order, we use the service Trustpilot Trustpilot A/S, Pilestraede 58, 5th floor, DK-1112 Copenhagen, Denmark. For this purpose, we will pass on your name, e-mail address and reference number to Trustpilot. The transfer of your data takes place in accordance with Art. 6 (1) lit. f DSGVO and is based on our legitimate interest to continuously improve our services and products.
You can object to the processing and in particular the use of your e-mail address and cell phone number for this purpose at any time pursuant to Art. 21 (2) DSGVO by using the objection option in our e-mails or by sending an e-mail to the e-mail address given in our imprint, without incurring any costs other than the transmission costs according to the prime rates.
For business reasons and in order to be able to recognize market trends, wishes of contractual partners and users, we analyze the data we have on business transactions, contracts, inquiries, etc., whereby the group of persons concerned may include contractual partners, interested parties, customers, visitors and users of our online offer.
The analyses are carried out for the purpose of business evaluations, marketing and market research (e.g. to determine customer groups with different characteristics). In doing so, we may, if available, take into account the profiles of registered users together with their details, e.g. on services used. The analyses serve us alone and are not disclosed externally, unless they are anonymous analyses with summarized, i.e. anonymized values. Furthermore, we take into account the privacy of users and process the data for analysis purposes as pseudonymously as possible and, if feasible, anonymously (e.g., as summarized data).
In the context of contractual and other legal relationships, due to legal obligations or otherwise on the basis of our legitimate interests, we offer data subjects efficient and secure payment options and use other payment service providers in addition to banks and credit institutions for this purpose (collectively, "payment service providers").
The data processed by the payment service providers includes inventory data, such as the name and address, bank data, such as account numbers or credit card numbers, passwords, TANs and checksums, as well as the contract, total and recipient-related information. The information is required in order to carry out the transactions. However, the data entered is only processed by the payment service providers and stored with them. I.e., we do not receive any account or credit card related information, but only information with confirmation or negative information of the payment. Under certain circumstances, the payment service providers transmit the data to credit agencies. The purpose of this transmission is to check identity and creditworthiness. In this regard, we refer to the terms and conditions and the privacy notices of the payment service providers.
For payment transactions, the terms and conditions and data protection notices of the respective payment service providers apply, which can be accessed within the respective websites or transaction applications. We also refer to these for the purpose of further information and assertion of revocation, information and other data subject rights.
For the purpose of delivering ordered goods, we work together with logistics service providers/transport companies and/or shipping partners to whom the following data is transmitted for the purpose of delivering the ordered goods or for the purpose of shipment notification: First name, last name, postal address and, if applicable, the e-mail address and, if applicable, the telephone number. The legal basis for the processing is Art. 6(1)(b) DSGVO.
We have taken technical and administrative security measures to protect your personal data against loss, destruction, manipulation and unauthorized access. All our employees as well as service providers (processors) working for us are bound by the applicable data protection laws.
Whenever we collect and process personal data, it is encrypted before it is transmitted. This means that your data cannot be misused by third parties. Our security measures are subject to a continuous improvement process and our data protection statements are constantly being revised. Please make sure that you have the latest version.
Insofar as you have given your consent to the respective social media operator in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on our social media channels, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights in this regard and setting options for protecting your privacy, please refer to the respective linked data protection notices of the providers on their websites. If you still require assistance in this regard, you can contact us.
You have a right to information, correction, deletion or restriction of the processing of your stored data at any time, a right to object to the processing as well as a right to data portability and to lodge a complaint in accordance with the requirements of data protection law.
If you wish to assert any of the aforementioned rights against us, please contact our data protection officer. In case of doubt, we may request additional information to confirm your identity.
We reserve the right to change our privacy policy if this should be necessary due to new technologies. Please make sure that you have the latest version. If fundamental changes are made to this privacy statement, we will announce them on our website.
